The results indicate, in times of crisis, an over-preoccupation with cost optimisation has a negative impact on business resilience and agility, as overly lean systems choke off operational and ESG risk response options.
Based on the results, we believe the new paradigm for successful organisations looks more likely to be an integrated management approach that balances operational excellence with with Environmental, Social and Governance (ESG) and operational risks to ensure agility, sustainability, and resilience of operations.